Set a new model in value chain service Era
Kaku's "Lifetime Worry-Free Service Commitment" establishes a closed matrix covering the entire life cycle of equipment from service efficiency, service speed, maintenance costs, and quality standards, and integrates the various service behaviors of customers before purchase to after operation into a customer demand-oriented Value chain, create a new era of value chain services, and set a new model.
Contact Person: Mr Yuan， Mobile phone：139 1817 8896
After-sales service telephone：021-64260133
After-sales service mailbox：SHKAKU@SHKAKU.COM
Perfect after-sales service is an important link to ensure the stable and reliable operation of product quality, an extension of enterprise quality management, and an important embodiment of our company's concept of "supreme quality, sincere service". Our after-sales service to be responsible and serious, for users to solve the problems.
1. The company has a full-time after-sales service center and full-time after-sales service personnel: the after-sales service center belongs to the management of the sales department, and the full-time personnel are the candidates who are skilled in technology and rigorous in style.
2. Strictly carry out the after-sale service clauses in the contract, the warranty period of the sold products shall be in accordance with the quality guarantee stipulated in the contract, and the products beyond the warranty period shall pass the test and be provided with the after-sale standard services according to the contract. Service channel is always smooth, to ensure that: users without questions, products without fault, thoughtful service.
Third, constantly understand the opinions of users, users feedback information as an important source to improve product performance, improve product quality. After-sales service feedback follows wherever the product is installed. Establish after-sales service network, often get in touch with users, constantly guide users to correct maintenance and use, prevent the occurrence of faults.
Iv. Strictly implement the company's after-sales service and management system:
1. The after-sales service staff is enthusiastic, thoughtful and skilled.
2. After-sales service personnel shall not randomly assign, charge or add any trouble or burden to users. No fees other than those stipulated must be charged.
3. Carefully fill in the feedback form of after-sales service users, treat every comment of users seriously and reply in time.